theCubes places enormous value on a well thought-out customer experience strategy. Companies that put customers first and align their brand accordingly have the opportunity to help define the ever faster changing standards, values and norms. A customer-centric corporate positioning allows theCubes to raise awareness in society about the need to build and live more sustainably. With theCubes, we aim to positively shape the socio-demographic shift in society and grow together with a new generation of tenants who share the same sustainable values. However, we are not satisfied with the terminology «customers» and «tenants»; we prefer to speak about Cubies.
The benefits of a customer-centric core strategy are obvious. The main goal of theCubes is to engage our Cubies in our pursuit of a more sustainable future of housing, and to share that vision with you. As such, theCubes offering is tailored to the customer experience. With an innovative digital offering in the form of our own theCubes app and maximum flexibility, we simplify the lives of our Cubies, making booking an apartment as easy as ordering a plane ticket online.
Through theCubes app, we enable our Cubies to have 360° Virtual Tours, easily book an apartment as well as additional on-demand services, a variety of self-services such as customizing personal information or rental duration, keyless access to your apartment and much more.
In addition, the on-demand services theCubes offers have been selected to maximize comfortable living. In this sense offers theCubes a personal cleaning service, linen and towel service, ironing service, covered parking with e-car compatibility, secured bike parking, free Wi-Fi and TV channels, and its own mini-supermarket.
Our ambition is to positively shape the socio- demographic change in society and grow together with a new generation of tenants who share the same sustainable values. However, we are not satisfied with the terminology «customers» and «tenants»; we therefore refer to them as «Cubies».
theCubes places enormous emphasis on a thoughtful customer experience strategy and therefore puts the Cubies at the center and tailors the solutions and services around them. The Cubies should enjoy a unique living experience.